FAQ

  1. How are Alusi candles different from other candles on the market?
  2. What are the burning times for Alusi candles? Why are the burning times different from those of other candles?
  3. How have you determined the approximate burn times for Alusi candles?
  4. How do “ambient room conditions” affect the burn time for Alusi candles?
  5. Why do the wicks not extend right to the bottom of the candle? There’s always a piece of wax left over when the wicks have all burned out.
  6. Do Alusi candles drip?
  7. Where can I buy Alusi candles?
  8. How can I become an Alusi retailer?
  9. What are Alusi candles made from?
  10. Do Alusi candles produce soot?
  11. Are Alusi candles safe?
  12. What do I do if I accidentally get wax on a surface other than my protective coaster?
  13. I know that if wax drips on my furniture it may be impossible to get out. However, even if I follow the proper removal instructions, will the black or red dye leave a stain behind?
  14. Can Alusi candles be relit after they have been snuffed or blown out?

How are Alusi candles different from other candles on the market?

It is the multi-flame burn process that makes Alusi candles so compelling. No two candles in the collection are the same. Each one is a sculptural performance unique to its individual shape and burning sequence. As one wick becomes two, one flame ignites another, creating a spectacle that is captivating to watch.

What are the burning times for Alusi candles? Why are the burning times different from those of other candles?

Alusi candles burn anywhere between 3.5 and 13 hours depending on the size and style. This is because the size and volume of wax required to create each design varies, meaning the burning time will also be different.

How have you determined the approximate burn times for Alusi candles?

We’ve conducted extensive burn testing on our candles at our production facility. The tests are conducted in accordance with standard regulation, and we burn our candles in a controlled environment of approximately 70°F. We’ve done our best to create a burn environment similar to home use for these burn tests, but actual results may vary.

How do “ambient room conditions” affect the burn time for Alusi candles?

If a candle is burned in an ambient temperature higher than 70°F the candle is likely to burn at a faster rate than in our tests , as the higher temperature will cause the wax to soften and melt more quickly. Adding a draft, even one from a cooling source such as an open window or air conditioner, will also speed up the burn time as the moving flame will melt a wider wax area.

Why do the wicks not extend right to the bottom of the candle? There’s always a piece of wax left over when the wicks have all burned out.

Alusi candles are manufactured using methods that force the flame to extinguish itself before all the wax is consumed. It’s a smart safety feature, preventing the flame from reaching the table surface

Do Alusi candles drip?

Yes, we have designed them that way! Because each candle tells a story of passing time, the wax slowly dripping down the candle represents this passing of time. With multiple flames Alusi candles generate a fair amount of heat and therefore drip more than single wick candles. Always place your candle on a non-flammable coaster (like the one provided with each Alusi candle) to avoid dripping wax on other surfaces.

Where can I buy Alusi candles?

We’re working on creating an easy Store Locator online but for now, please contact us directly to find a store near you.

How can I become an Alusi retailer?

Please contact us directly to learn more about becoming an Alusi retailer.

What are Alusi candles made from?

Alusi candles are made from food grade paraffin wax, a 100% biodegradable oil by-product that is the same wax found in crayons. As with soy and palm waxes, paraffin wax burns cleanly and safely when provided in a high-quality format like an Alusi candle. We prefer to work with paraffin wax because its consistency is ideal for the unique size and shape of our candles. Soy or palm wax is too brittle to properly hold the form of an Alusi candle. Paraffin wax is of a consistent quality and readily available.

Our wicks are actually bundles of fibres that are twisted, braided or knitted together to absorb the liquefied wax and carry it to the flame by capillary action. The magic of Alusi candles is their unique burning process. We specifically chose wax-coated fibre wicks that don’t contain lead or zinc, for their unique burning properties.

Do Alusi candles produce soot?

Alusi candles, when burned as directed, produce a negligible amount of soot which poses no health risk. Soot is produced by all candles when burned in areas where there are draughts or if the wick is not trimmed to the proper length (6mm or 1/4 inch) prior to burning. You can reduce the amount of soot produced by properly maintaining your candle and by following all safety instructions.

Are Alusi candles safe?

All our candles meet European (EN) and North American (ASTM) safety standards. We strictly follow these standards and have a devoted R&D team that takes them very seriously. When burned as directed, Alusi candles will provide a safe and enchanting burning experience that is unique to each candle. All Alusi candles come with safety information and burning instructions.

What do I do if I accidentally get wax on a surface other than my protective coaster?

To remove candle wax from:

Wood. Freeze the wax with an ice cube to harden it then gently scrape it up, buffing the wood with a chamois cloth when the wax has been removed.
Non-washable fibers (e.g., acetate, burlap, fiberglass, rayon, rope, silk, triacetate, wool). Freeze the wax and carefully scrape off what removes easily. Place an absorbent pad under remaining wax and flush with a stain remover. Allow to dry fully before repeating if necessary.
Washable fibers (e.g., acrylic, cotton, linen, modacrylic, nylon, olefin, polyester, spandex). Scrape the excess wax from the affected area, then place the fabric between two pieces of white blotting paper and press with a warm iron (changing the paper as it absorbs the wax). If fabric is colourfast you may need to pour boiling water through the wax mark. Allow the fabric to dry completely and if any trace remains, flush with a stain remover and rinse well before allowing to dry.
Carpet. Freeze to harden the wax and gently scrape excess from the surface. Add a small amount of cleaning fluid or spot lifter to an absorbent pad to prevent damage to the carpet backing and dab until no more stain can be removed. If any mark remains, dilute one part rubbing alcohol with two parts water and apply to the stain in small amounts, blotting well after each application. Allow to dry.
Felt. Freeze to harden the wax and very carefully scrape the residue so as not to shred the felt fibers. If any residue remains, brush it gently with a stiff-bristled brush. As a last resort in extreme cases, use a razor blade to gently scrape the excess before using a brush to remove the remainder.
Leather or suede. Freeze with ice cubes in a plastic bag to harden the wax and gently scrape it away. If any mark remains, mix a thick paste of fuller’s earth with water and apply, allowing the paste to dry before carefully brushing it off with a soft-bristled brush or toothbrush. Repeat if necessary and once the stain is removed, apply a leather or suede conditioner.
Silver. Freeze to harden the wax and carefully scrape with a plastic spatula until no more wax can be removed. Wash the silver in hot soapy water, rinse in hot water and wipe dry to prevent tarnish.
Most surfaces (acrylic plaster, alabaster, aluminum, bamboo, bluestone, brass, bronze, cane, ceramic glaze/tile, concrete, copper, enamel, flagstone, glass, gold, granite, grout, iron, ivory, jade, limestone, marble, paint, pewter, plexiglass, polyurethane, porcelain, sandstone, slate, steel, stainless steel, terrazzo, tin, vinyl clothing). Freeze to harden the wax and gently scrape residue carefully so as not to scratch the surface. Dip a sponge in a solution of washing soda or detergent and water, and wipe the affected area. Rinse well and wipe dry.
Other surfaces (asphalt, cork, linoleum, vinyl tile). Freeze the wax and gently scrape off with a metal spatula. Dip a corner of a clean cloth into rubbing alcohol and wipe the affected area. Wash, wipe dry and polish or wax as usual.

I know that if wax drips on my furniture it may be impossible to get out. However, even if I follow the proper removal instructions, will the black or red dye leave a stain behind?

You should always use an Alusi coaster or other non-flammable, large-area covering to protect your furniture from Alusi wax drips. If red or black candle wax does land on your furniture, allow the wax to cool down. It is always easier to remove the wax when it is completely hard and brittle. The hard wax on the surface of the furniture can be removed with the aid of a plastic spatula or plastic wedge. Wax marks will be left on the surface of the furniture, but these can be removed by polishing the affected part using nylon cloth. Note: Furniture surface finishes differ. The more polished a surface, the easier to remove the black or red wax drippings on the furniture.

Can Alusi candles be relit after they have been snuffed or blown out?

Yes, our candles are extensively tested to make sure they can be relit. However, some candles (Soma, Tara, Ava, Lela, Saba Petite and Grande and Livia Grande) contain a third wick that is designed to stop partway through the burn and therefore cannot be relit after that point. The purpose of this smaller wick is to follow a short burn path and light the other wicks before being stopped by a glass bead. As long as this third wick has done its job and does not interfere with the burning path of the candle, this flame being extinguished should actually enhance the overall burning process.